ABOUT CREATE GRACE

Hi, I’m Carly — the face behind Create Grace.
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Create Grace was built from a love of storytelling, creativity, and connection. I’ve always been passionate about turning ideas into something meaningful — transforming everyday photos, videos, and moments into professional digital stories that help businesses stand out online.

What began as a creative outlet gradually grew into a service dedicated to helping both new and established businesses show up online with confidence and clarity. I specialise in social media setups, platform refreshes, creative design, and video content — building professional, fully functioning pages designed to grow from day one.

Every project is personal to me. I take the time to understand your brand, your goals, and what makes your business unique, ensuring that everything we create genuinely reflects who you are and how you want your business to be seen.

On a personal note, I’m also a proud mum to an incredible little boy who inspires everything I do. Becoming a mum encouraged me to build a business that I truly love — one that allows me to combine creativity and strategy while helping other businesses grow, connect, and thrive online.

Through hands-on experience building brand foundations and digital platforms, I’ve developed a strong understanding of how businesses can create an online presence that feels professional, consistent, and built for growth.

✨ You’ve worked hard to build something amazing — I’m here to make sure people see it.

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At Create Grace, I specialise in creating professional, fully functioning social media pages that are ready to perform from day one. My focus is on giving businesses a complete online foundation — one that looks polished, runs smoothly, and reflects their brand with confidence.


Each setup or refresh is carefully designed to strengthen your brand identity and ensure everything works seamlessly behind the scenes. From profile optimisation and visual consistency to Meta Ads Manager setup and Pixel integration, I make sure your social media and website are properly connected for accurate tracking and lead generation.


I also create branded video content and captions that align with your tone of voice and audience, giving your pages a strong first impression and professional feel. Every client receives a customised Outlook business email, consistent branding across all platforms, and a personalised client booklet that explains how to navigate and manage everything yourself with ease.


Once your setup or refresh is complete, I include an admin week — a short period where I stay connected to your pages to ensure everything is running smoothly. During this time, I monitor activity, make sure your ads (if launched) are tracking correctly, and remain available to answer questions or offer guidance as you get familiar with your new setup.


In the coming month, I’ll also be introducing website creation services, giving clients the option to launch a fully connected digital presence — from website to social media — all built under one cohesive strategy.


Within one week, you’ll receive a complete, professional online presence that’s polished, consistent, and ready to grow — with the reassurance that you’re fully supported along the way.

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At Create Grace, I believe the heart of every business deserves to be seen. It’s not just about beautiful visuals or on-trend content — it’s about uncovering what makes your business truly unique and bringing that to life through professional setups, storytelling, and design that feel intentional, authentic, and connected to who you are. I take the time to understand your story — not just what you do, but why you do it.
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‍The passion. The craft. The purpose.

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‍Whether you're a local tradie, a new or existing business, or someone ready to take the leap online, I meet you where you’re at. Using the content you already have or capturing something new, I craft pages and videos that speak for your brand. Because when your online presence is built with clarity, creativity, and care, it reaches the right people — and creates genuine connection.



Your social media shouldn’t feel overwhelming or forced. It should feel natural, purposeful, and aligned with your brand. Every setup, refresh, and video I create is grounded in strategy, heart, and a deep respect for your business. You’ve built something great — I’m here to help you show it to the world.
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Last Updated: 1 October 2025

‍At Create Grace, your privacy matters. This Privacy Policy explains how I collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

‍By visiting my website, making an enquiry, or becoming a client, you agree to the practices outlined in this Privacy Policy.

‍1. Information I Collect
I may collect personal and business information, including:
Your name, business name, and contact details (email address, phone number). Business information (such as brand assets, logo, and service details). Content you provide (e.g. photos, videos, brand imagery). Payment and invoicing details. Information provided through enquiry forms, emails, or social media messages. I only collect information that is reasonably necessary to provide my services.
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‍2. How I Collect Information
‍I collect information directly from you when you contact me through my website or social media pages (Facebook, Instagram, TikTok). Send an enquiry or request a quote. Provide brand materials or content for social media setups, refreshes, or video creation. Make payments or request invoices. I may also collect anonymous data (such as website analytics) through cookies or Meta Pixel to understand how visitors use my website.
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‍3. How I Use Your Information
I use your information to provide social media setup, refresh, and video creation services. Design, edit, and optimise your business pages. Communicate with you about your project, send invoices, and provide updates. Improve my website and services. Meet legal or regulatory obligations. I do not sell, rent, or share your personal information with third parties for marketing purposes.

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‍4. Client Content
‍If you provide content (such as videos, images, or brand assets), I will only use it to complete the agreed service (such as video editing, setup, or page refresh).Display your project in my portfolio or social media only with your written consent. You can withdraw consent at any time by contacting me.


‍5. Cookies & Analytics
‍This website may use cookies, Meta Pixel, or Google Analytics to: Measure engagement and website traffic. Improve performance and user experience. This information is collected anonymously and does not personally identify you. You can adjust your browser settings to disable cookies if you prefer.


‍6. Third-Party Services
‍I use trusted third-party tools and platforms to deliver my services, including Meta Business Suite (Facebook & Instagram), Meta Pixel (for website analytics and ad performance tracking), TikTok, Canva, Google Workspace, Outlook and Webflow. These providers have their own privacy policies, and I only work with reputable services that protect your data.
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‍7. Storage & Security
‍I take reasonable steps to keep your information secure and prevent unauthorised access. Information is stored safely using password-protected platforms and is accessible only by me as your service provider.


‍8. Access, Corrections & Deletion
You may request access to, correction of, or deletion of your personal information at any time by contacting me. Requests will be handled in accordance with the Privacy Act 1988 (Cth).


‍9. Data Retention
‍Your information is retained only for as long as necessary to: complete your project and issue invoices. Meet legal or tax record requirements. After this period, your data will be securely deleted or anonymised.


‍10. Complaints
‍If you believe your privacy has been breached, please contact me so I can resolve the issue promptly.
If you are not satisfied with my response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
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Website: www.oaic.gov.au
Phone: 1300 363 992

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‍11. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated date at the top.
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‍12. Contact Me
Email: create.grace@outlook.com
Location: Brisbane, QLD, Australia

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Last Updated: 14 October 2025

These Terms & Conditions (“Agreement”) outline how Create Grace (“I,” “me,” or “the service provider”) provides social media setup, refresh, and related creative services to clients (“you” or “the client”). By engaging my services, you agree to the following terms.


‍1. Service Scope
‍Create Grace provides professional social media setup and refresh services, including but not limited to:
• Creating or refreshing Facebook and Instagram business pages.
• Setting up TikTok business profiles (setup only, no refresh).
• Profile and bio optimisation to ensure consistent branding and design.
• Professional business Outlook email setup (if applicable).
• Uploading and formatting branded video content.
• Linking Meta Ads Manager and Meta Pixel for accurate tracking and lead measurement.
• Conducting page refreshes that update branding, visuals, and captions for a professional, cohesive presentation.
• Providing a client reference guide to help manage accounts confidently after handover.Any services beyond the agreed package (such as ongoing management, ad creation, or additional revisions) will require a separate written agreement or add-on invoice.


‍2. Duration:
‍Projects are generally completed within one (1) week of the agreed start date, provided all client materials and information are received on time.
Delays in communication or content delivery from the client may extend the completion timeframe.


‍3. Payment Terms:
‍• Full payment is required prior to commencement of any work.
• An invoice will be issued before setup or refresh begins, and work will not commence until payment has cleared.
• All prices are in Australian Dollars (AUD).
• Due to the nature of digital creative services, payments are non-refundable once work has begun.


‍4. Client Responsibilities:
‍To ensure smooth and timely completion, the client agrees to:
• Provide accurate business information, logos, brand assets, and video or photo content before the project begins.
• Complete any required onboarding forms or approvals.
• Grant necessary admin access or login details for social media setup and verification. The client is responsible for ensuring all materials supplied comply with copyright, licensing, and advertising standards.


‍5. Account Ownership and Access:
‍• Upon completion, all accounts, login credentials, and permissions will be handed over to the client.
• After handover, the client assumes full responsibility for managing accounts, including password security and content updates.
• Create Grace will not retain or request access to client accounts beyond the agreed post-handover support period.


‍6. Intellectual Property & Content Use:
‍• The client confirms ownership or rights to use all content supplied.
• Upon full payment, all completed pages, graphics, and videos created by Create Grace become the property of the client.
• Create Grace may display non-confidential examples of completed work (screenshots, videos, or layouts) in a portfolio, website, or social media post for promotional purposes unless the client requests otherwise in writing.


‍7. Refunds & Cancellations:
‍• A full refund is available only if the client cancels before any work begins.
• No refunds are available once setup or creative work has commenced.
• If unforeseen circumstances arise, rescheduling may be arranged upon mutual agreement and subject to availability.


‍8. Liability:
‍Create Grace will perform all services with reasonable care and professionalism. However, I am not liable for:
• Technical issues, policy changes, or downtime on third-party platforms such as Meta, TikTok, Canva, or Outlook.
• Algorithm or engagement performance beyond my control.
• Account restrictions, suspensions, or penalties resulting from client actions or platform enforcement.
• Losses or damages (direct or indirect) resulting from reliance on platform functionality or ad performance.The client understands that social media outcomes (such as follower growth, engagement, or lead generation) cannot be guaranteed.


‍9. Confidentiality:
‍Both Create Grace and the client agree to maintain the confidentiality of any personal, business, or sensitive information shared during the project.


‍10. Meta Pixel & Ad Setup Disclaimer:
‍Where applicable, Meta Pixel may be installed and linked to the client’s website and Ads Manager to track website visits, ad performance, and lead activity.
All data collected via Meta Pixel is handled by Meta in accordance with its own privacy policy.
Create Grace does not access or retain this data, nor is responsible for the use of information by third-party platforms.


‍11. Governing Law: This Agreement is governed by the laws of Queensland, Australia, and both parties submit to the jurisdiction of Queensland courts.


‍12. Social Media Disclaimer:
‍The client acknowledges that
• Each social media platform operates independently with its own algorithms, rules, and terms of service.
• Create Grace cannot guarantee outcomes such as engagement growth, sales conversions, or visibility.
• The client is responsible for ensuring ongoing compliance with platform terms and community guidelines.
• Create Grace is not responsible for any account changes, restrictions, or removals imposed by Meta, TikTok, or other third-party providers. By proceeding with this service, the client confirms they have read, understood, and agreed to these Terms & Conditions and the accompanying Disclaimer.

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